How to order:
- Via website at http://aacken.com/request-quote/ to request for a quotation.
Or
- Via email to [email protected]
An example of Order Format:
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Who Can Order?
- Both distributors and end users can order direct. Prices are according to the type of user.
Minimum Order Quantity
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Production and Shipment Time
- In general, a production order takes 4 to 6 weeks to complete or less, depending on the types and quantities of products ordered.
- Shipping times takes 2-3 days on average for express service, 1 week for air freight, 2 – 3 weeks for sea freight for Asian pacific (including Australia, and New Zealand), and 4-5 weeks for USA, Europe and the rest of the world.
Delivery Terms
- Our factory and warehouse are located in Binh Duong, Vietnam. The delivery terms, therefore, are stipulated as follows:
- For a purchase order shipped in a 40’ container, if its value is larger than $50,000, we offer free on board (FOB) delivery terms.
- For a purchase order shipped in a 20’ container, if its value is larger than $30,000, we offer free on board (FOB) delivery terms.
- For an express purchase order, which is shipped via an express company such as DHL, TNT, FedEx, etc, we add 10% of the order value to the invoice issued, due to value added tax (VAT) being applied.
- For the other purchase orders, (less than full container (LCL), air orders, etc), if their value is less than $20,000, we offer FOB delivery terms, plus the following costs will be included in the invoices issued:
Term of Sales
- All prices are in USD.
- Payment terms are payment in advance for an order value lower than $5,000 are 50% in advance and 50% prior to shipment.
- The payment amount is net into our account. Thus, in order to cover local bank charges for each order, we add a $50.00 local bank charge per an invoice issued. However, if a customer includes more than one invoice in a payment then only one bank charge will apply.
Warranty
– At the time of delivery, it is necessary to check that the Aacken product has not been damaged during shipment. Any claims must be presented within 5 days of the date of delivery of the product.
– We grant you 12 months’ warranty from the day of purchase on the Aacken product if the fault lies with faulty material or poor workmanship. Warranty does not cover abuse or misuse of the Aacken product.
